Company: Jio Connect (Reliance Jio Infocomm Ltd.)

Salary: ₹15,000 – ₹22,000 Per Month + Performance Incentives

[Job Overview]

We are seeking a high-energy Customer Support Executive to join our regional customer service team at the Jio Connect desk in Bihar Sharif. This is an excellent opportunity for individuals looking to build a stable career in customer service, public relations, and telecom support. We need a polite, patient problem-solver who can communicate smoothly with local subscribers and efficiently resolve their queries regarding our networks, plans, and digital services.

[Detailed Responsibilities]

• Query Resolution: Handling incoming subscriber inquiries, plan activations, and service questions politely via phone calls and WhatsApp.

• Call Logging: Keeping a clean daily record of customer complaints and updating their resolution status on our network log.

• Support Coordination: Escalating complex connectivity or technical issues to the backend engineering team for quick resolution.

• Customer Satisfaction: Ensuring every caller receives helpful information, clear plan guidance, and an excellent service experience.

[Technical Skills Required]

• Clear speaking and strong communication skills in Hindi.

• Basic ability to read and understand English text and system instructions.

• Comfortable using smartphones, customer relationship apps, and WhatsApp Business.

• Polite manners and patience when handling queries from different types of callers.